Refund Policy

Trade Haven aims to process approved refunds fairly and promptly.

Refunds may be available where an order has been successfully cancelled, an eligible product has been returned and approved, or where a refund is required under applicable New Zealand consumer law

Refund Method

Approved refunds will generally be processed to the original payment method used for the purchase. The time for the funds to appear in your account may depend on your bank or payment provider.

Change-of-Mind Refunds

For approved change-of-mind returns, the product must meet our return conditions. Any applicable return freight or other reasonable costs may be deducted where permitted by law.

Faulty, Damaged or Incorrect Products

If a product is faulty, defective, damaged or incorrectly supplied, please contact Trade Haven as soon as possible. We will assess the issue and provide an appropriate remedy, which may include a repair, replacement or refund, in accordance with the Consumer Guarantees Act 1993 and other applicable New Zealand law.

Non-Refundable / Restricted Items

Refunds may not be available for change-of-mind returns involving specially ordered, custom-made, cut-to-length Cable or used/installed products, where permitted by law.

Contact Us

For a refund request, please contact:

Email: admin@tradehaven.co.nz

Website: tradehaven.co.nz

Please provide your order number, proof of purchase and reason for the refund request.

International Export

We don’t offer international shipping.