Customer Privacy

Trade Haven respects your privacy and is committed to protecting the personal information you provide to us.

When you place an order, create an account, request a quote, contact us or otherwise interact with Trade Haven, we may collect information such as your name, business name, contact details, billing and delivery address, payment information and order history.

We use this information to:

Process and deliver your orders.

Process payments and refunds.

Provide customer service and respond to enquiries.

Manage trade accounts and quotations.

Communicate with you about your orders and our services.

Prevent fraud and protect the security of our website and customers.

Meet our legal and regulatory obligations.

We may share relevant information with trusted third-party service providers where necessary to process your order or provide our services, such as payment providers, freight companies, courier services, website providers and other suppliers. We do not sell your personal information to third parties.

Payment card details are processed through our payment providers and are not stored by Trade Haven unless otherwise stated.

We take reasonable steps to protect customer information from unauthorised access, loss, misuse or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You may request access to, or correction of, personal information we hold about you, subject to applicable New Zealand privacy laws.

For privacy enquiries or requests, please contact:

Email: admin@tradehaven.co.nz

Website: tradehaven.co.nz

Trade Haven handles personal information in accordance with applicable New Zealand privacy legislation, including the Privacy Act 2020