Delivery Information

What delivery methods do you offer? NZ post for courier & for freight Titus Transport

What is the estimated delivery time?

NZ post Courier: North Island: 1-2 Working Days & for South Island: 2-3 working days & for Rural Delivery 1-2 days extra

Freight: North Island: 2-3 Working Days & for South Island: 3-4 working days & for Rural Delivery 2-3 days extra

Cancellation, Return & Refund

What is your cancellation policy?

Customers may request cancellation of an order by contacting Trade Haven as soon as possible after placing the order.

Where an order has not yet been dispatched, collected or processed, Trade Haven will generally accept the cancellation and arrange a refund of the applicable amount.

Once an order has been dispatched, collected cancellation may no longer be possible. The order may instead be subject to our Returns & Refund Policy, including any applicable return freight or restocking costs where permitted by law.

Special-Order and Custom Products

Orders for specially sourced, custom-made, cut-to-length or otherwise non-standard products may not be cancellable once Trade Haven has committed to purchasing or preparing the goods specifically for the customer.

Refunds Following Cancellation

Where a cancellation is approved, any applicable refund will generally be processed using the original payment method. Processing times may vary depending on the payment provider or financial institution.

Contact Us

To request cancellation via email only, please contact us as soon as possible:

Email: admin@tradehaven.co.nz

Website: www.tradehaven.co.nz

Please provide your order number, name and reason for cancellation.

Return Policy

Trade Haven accepts returns for eligible products in accordance with our return conditions and applicable New Zealand consumer law.

Change-of-mind returns: Eligible unused products may generally be returned within 5 days of delivery or collection, provided they are in their original, unopened and saleable condition with all packaging and accessories.

We cannot accept change-of-mind returns for: specially ordered or custom products, cut-to-length cable or other goods, installed or used products, or products that have been damaged, modified or are no longer in saleable condition.

For faulty, defective, damaged or incorrectly supplied products, please contact us as soon as possible. We will assess the issue and provide an appropriate remedy in accordance with applicable New Zealand law.

Please contact us before sending any product back. Return freight for approved change-of-mind returns is generally the customer's responsibility. Where a product is faulty, defective or incorrectly supplied, Trade Haven will handle reasonable return costs as required by law.

No freight cost refund on return goods.